Frequently Asked Questions

Many of our customers have specific questions about our professional maid services. Here are just a few of the frequently asked questions we hear at Cleaning Company.

 

General Questions

You can either choose a cleaning plan or click our get an estimate button and as you provide information about your house and schedule, your quote will dynamically adjust.

We charge whatever the quote is, even if we're done a little early because travel time is included especially if it's more than 15 minutes drive.

Yes, we can provide cleaning supplies but it's client preferences of what they want to use their own

Please get in touch with us right away and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.

Scheduling Questions

We are a team of 2 or more depending on the area to be done. But, we can often meet this requirement.

It’s completely up to you. If you’re not going to be home, make sure you let us know how to access your house by putting the information in your customer dashboard.

Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.

Cleaning Questions

Here’s a listing of what gets cleaned in every room of your house during a standard cleaning. You can also request extra items via your customer dashboard.

We can provide cleaning supplies but it's client preferences of what they want to use their own

We offer hourly cleaning services. You can see the different services by visiting the front page and clicking on the “Our Services” button on the menu.

We are team of 2 or more depending on the area to be done.

Absolutely. The cleaners go through a screening process that includes a police background check, reference checks and in-person interviews. We also require significant experience in residential house cleaning to work with us.